Phone orders call 1300 785 994

Legal

Legal

Disclaimer:

The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. Turnbull Estate Pty Ltd and related bodies, as defined in the Corporations Act 2001, any of their directors, employees, consultants, or shareholders do not make any warranty as to the accuracy and completeness of the information on the web site and that any products or services will meet your requirements.

General Terms & Conditions:

By accessing or using this website, you agree to the terms, conditions and disclaimers herein. By purchasing an item advertised on this website and/or by completing the registration process to become a customer of Turnbull Estate Pty Ltd, you agree to be bound by these Terms and Conditions. Turnbull Estate Pty Ltd may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those amended Terms and Conditions.

Customer Service Policy:

If for any reason we are unable to dispatch your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.  

Substitution:

To ensure your gift is delivered within the timeframe it may be necessary for Turnbull Estate Pty Ltd to change the contents of any box, subject to product availability & quality. If this instance arises we will aim to replicate the quality & value of the gift ordered.

Sale of Liquor:
Under the Liquor Control Act 1988, it is an offence to supply alcohol to a person under the age of 18 years and for a person under the age of 18 years to purchase or receive liquor. For all gifts with alcohol included, please ensure that the recipient is aged over 18 years and is available to receive the delivery.

WARNING

Under the Liquor Control Reform Act 1998 it is an offence

  • To supply alcohol to a person under the age of 18 years (Penalty exceeds $8,000)
  • For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700)

Transaction Currency:

All prices listed and all transactions are in Australian Dollars (AUD)

GST (Goods & Services Tax):

Our products and services attract a Goods and Services Tax (GST) of 10% where applicable.

Order Placement:

Turnbull Estate Pty Ltd reserve the right to accept or reject an offer by you to purchase a particular product for any reason, including, without limitation, the unavailability of the product, an error in the price or the product description posted on this website, or an error in your order.  Your contract with Turnbull Estate Pty Ltd only comes into existence when Turnbull Estate Pty Ltd forwards confirmation of receipt of your order and payment.

Refunds:

Please email customerservice@turnbullorchards.com or call us on 1300 785 994 to discuss any queries you may have in relation to the gift you have sent or received. Possible resolutions include replacing or refunding your purchase. We do not normally give refunds if you simply change your mind or make a wrong decision.

Any refunds are credited back the original credit card on which the order was purchased. Should you need to cancel your order, money will be refunded less a $10 processing charge, only if notice is received by Turnbull Estate Pty Ltd 72 hours prior to the scheduled delivery date. Cancellations received with less than 72 hours notice will be charged at 50% of the total order value. Naturally we are unable to cancel orders that are already packed and are with our courier for delivery.

Fraud:

Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal sanctions and prosecution. Turnbull Estate Pty Ltd does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.