Phone orders call 1300 785 994

Delivery Policy

Delivery Policy
Jubilee Lane is pleased to offer delivery windows - Tuesday/Wednesday, Wednesday/Thursday and Thursday/Friday. You can choose your preferred delivery window using the calendar in our shopping cart.  Our freight providers offer excellent track and trace ability, amazing customer service and an efficient delivery record.

The cost for an individual gift delivery is $9.50 including GST. If your order is placed before 12 pm, gifts will be delivered on the next eligible business day (Tuesday to Friday) to the postcodes listed on each product page. We don’t deliver on Monday as we’d prefer to send you freshly harvested fruit, hence Tuesday to Friday deliveries. So, orders placed after 12 pm on Friday will be delivered on the following Tuesday, unless you specify a later date.

Despite going to great lengths to insulate & cool your gift, we are handling a fresh product which is perishable and therefore transit times longer 24 hours we are unable to service at this time. On each product page we have a postcode search that will confirm if we deliver to your area. We don’t offer international deliveries.

For residential deliveries, goods will be left at the front door in a shaded area if the recipient is not home unless specified otherwise. For office deliveries, goods will be left at reception, or in a mail room/goods area if there is no access to a reception area, unless otherwise specified. Our gifts larger than 2 kg are insulated to maintain their high quality, however prolonged hours of exposure to high temperatures will eventually start compromising the product quality. We’re unable to deliver to PO Box addresses.

Delivery will be made by 5pm to both business and residential addresses. The majority of deliveries will be made in the afternoon, however due to varying courier routes, daily demand and traffic; we are not able to provide specific delivery times.

Multiple Deliveries
When ordering online and sending multiple gift deliveries to the same address, the delivery charge remains at $9.50 including GST per gift. 

Christmas Deliveries
Please place your order early to avoid any disappointment and to give us the perfect opportunity to make sure that your gift arrives on your preferred delivery date. Jubilee Lane is unable to guarantee preferred delivery dates during the last week of December, especially a large order placed close to Christmas. We generally require a little more time to be able to process orders and have them delivered with our courier. Please order early to avoid any disappointment! If you are concerned about a delivery, Please feel free to email or call us  on 1300 785 994 to ascertain the status of you order during this festive season.

All gift deliveries are made from Tuesday to Friday and gifts are not delivered on Weekends or Public Holidays.